FRANK AND ENID

Shipping & Returns

Shipping

We ship all orders within one business day, using Australia Post. (If you order on a weekend, we'll ship it on the next business day.)

Within Australia: We ship with standard parcel post. Once your package ships we will send an email with tracking details.

International: Standard international parcel post does not include tracking or signature on delivery. Let us know before you checkout if you need these add-ons.

Please contact us before checking out if you need to arrange express delivery. 

We are not responsible for the parcel once it's lodged with Australia Post. However, if your order seems to be delayed, you're welcome to contact us and we'll help however we can.

Store Pickup

You can pick up your order for free, at our store in Dubbo, NSW, Australia. Simply click "Pickup In Store" on your Cart, then check out as normal.

Returns & Exchanges

Faulty Items

If there's something wrong with your items when you get them, please contact us straight away. If the item is faulty, we will contact the manufacturer and advise you if the item is to be repaired, replaced or refunded.

Change of Mind

If you change your mind after a purchase, you can return your items for exchange or store credit. This includes buying the wrong item, size, colour etc.

Our Change of Mind policy does not apply to:

This policy does not replace any rights you may have under Australian consumer law.